By Mohini Sethi
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Modern management was born with the setting up of the East India Company, which then expanded into managing agencies to carry on their business enterprises, which were an amalgamation of traditional and professional management. The art of people management was partly replaced by scientific management of organisations. QUANTITATIVE APPROACH This was developed after world war II and was also referred to as the operational research, management science or mathematical approach. Operations research (OR) involved a team of specialists from various disciplines to analyse problems and study the effect of all possible factors on the potential outcome, and through computer use developed models for presenting a rationale for making decisions.
Though development has been rapid and widespread during the last 50 years the services have their roots in customs and habits characteristic of our civilisation. In mediaeval times quantity food production was the rule rather than the exception in religious orders, royal households and places of education where it was traditional in India for students to live with the teacher or Guru for the years of their education. RELIGIOUS ORDERS As already stated quantity food production was the rule in religious orders, royal households and communities, the costs of which were usually covered through charitable contributions or donations.
Stoner and Charles Wankel, 1987) Fayol however, preferred to use the word principle of management rather than rules, to build flexibility in the way managers could react to specific situations using their own judgement. Workforce The workers views were basically monetary gain and incentive pay which were part of scientific management, although much harder work had to be performed to meet the standards laid down. 24 Institutional Food Management Organisation The scientific approach enabled organisations to set clear goals and organise processes, procedures and work areas more efficiently, as a consequence of which productivity improved and profits got better ensured.