Communication and Interpersonal Skills for Nurses by Shirley Bach

By Shirley Bach

Strong communique and interpersonal abilities stay one of many enduring and basic features of top quality nursing perform. even though, those precious talents are usually missed and underdeveloped in the course of education. This booklet offers pupil nurses with the fundamental info on verbal exchange and interpersonal abilities. It sincerely explores the center thoughts and evidence-base, and examines communique concerns inside of perform environments, overall healthiness coverage, schooling, tradition, and variety. it's functional and available, aiding scholars to achieve self assurance in those abilities and to achieve their educational power. The ebook is associated with the UK's NMC criteria, the fundamental talents Clusters, and different suitable united kingdom knowledge. it's also choked with situations and actions to fit a number of studying kinds.

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The final section of the chapter concentrates on the environmental context and discusses the organisational context for CIPS, as well as offering a challenging view on nurses’ and midwives’ responsibilities to practise quality communication when healthcare environments are subject to change and shifting priorities. QXD 17/7/09 10:07 Page 26 Exploring the definitions There are many texts written for nurses that seek to explain CIPS. Definitions in the therapeutic communication skills literature generally vary from the apparently highly technical and impersonal to the more human.

Key concepts CHAPTER AIMS After reading this chapter, you will be able to: ● understand the crucial need for effective and sophisticated interpersonal communication in modern healthcare organisations; ● define and explain good communication and interpersonal skills (CIPS); ● understand the frameworks underpinning good interpersonal communication; ● explain why good interpersonal communication makes a significant difference to nursing practice; ● differentiate between CIPS in nursing and in counselling and psychotherapy; ● outline the evidence base for CIPS in nursing; ● describe the nursing, and related, theories underpinning interpersonal communication in nursing; ● describe the organisational basis for healthy interpersonal relating in nursing.

Augoustinous and her social psychologist colleagues describe the various ways in which patients, who seek attention from nursing staff, often for very good reasons, may be negatively ‘labelled’ in these circumstances. The kinds of mindsets that develop in nursing workgroups in any discipline are often very defensive and, complementary to Menzies Lyth’s and Morgan’s theorising, serve an anxiety reduction function. These mindsets may take the form of ‘them and us’ thinking, where ‘us’ is viewed as reasonable and hardworking and ‘them’ as manipulative and troublesome.

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