Business and Service Telephone Conversations: An by Cecilia Varcasia

By Cecilia Varcasia

This e-book considers the sequential deployment of the receiver's reaction to the caller's request in cell carrier encounters among local audio system within the U.K, Germany and Italy analysing different reaction codecs and their grammatical configuration.

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Additional resources for Business and Service Telephone Conversations: An Investigation of British English, German and Italian Encounters

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So calls in Italy are more likely to ask about discounts and fidelity cards instead, besides asking for an appointment. t Florists mostly receive calls in which they deal with pre-requests for service, that is information prior to purchase and requests for advice on plant and flower care as well. Florists recorded in both Germany and Great Britain also offer the Interflora service that delivers flowers to homes in different cities in the two countries or abroad. Normally this type of service also requires the customer to go to the flower shop and actually order the flowers and pay for them, unless the internet is used.

On the other hand, trying to categorise the phenomena in order to quantify the qualitative analysis may result in some loss of detail and richness of particulars. The following chapters will try to start from qualitative and case-by-case analysis, making collections of similar occurrences of phenomena, and then to submit this analysis to quantification, which will provide material for some cautious generalisations about what happens in the data. 3 Simple Response Format to the Request This chapter will start looking at the first of the different ways Rs provided responses to the requests made by Cs.

The first one is taken from Schegloff (1996) and called ‘extension’, or ‘added segment’ by Goodwin (1981). , 2002a, p. 16). These are semantically and syntactically coherent with the preceding talk, and they can be prepositional phrases, for instance, occurring after a PCP, as in the excerpt below: Example V: (1) Bill said that he was at least goin’ eighty miles an hour. with the two of ‘em on it. , 2002a, p. 16) In such instances as the above, the current speaker reaches a point of possible grammatical, prosodic and pragmatic completion, but continues speaking after this point, syntactically attaching his further talk to the previous.

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