By Sally J. Messenger (auth.)
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Extra info for 1. Working in the Hotel and Catering Industry
The stocky bouncer at the door of a night club will dress to the part. Many customers equate smart staff with efficient staff. Bl Facial expressions With most people it's possible to get some idea of what they are thinking and feeling from the expression on their face. Don't let facial expressions give you away. If you are dealing with an angry customer, try to look concerned, sympathetic and understanding. Avoid expressions of annoyance and irritation. TODO Ask one or two of your colleagues to observe you during your work and to rate you on how you use eye contact, posture, facial expressions, and other gestures to show customers and colleagues that you care.
The courses and associated training are very carefully planned to fit in with the needs of the industries. More details from City and Guilds, 46 Britannia Street, London WClX 9RG Caterbase A modular work-based qualification scheme for staff (including people on YT schemes) in the hotel and catering industry, Caterbase is offered by employers and other organisations approved by the Hotel and Catering Training Company. There are no entry qualifications, and awards are made through continuous assessment by the supervisor or manager of the candidate's performance in the workplace.
Concentrate on the present, on what you can control, and on what will give you a sense of achievement. • File handouts, notes and other loose material carefully so you can find them when you need to. • Plan your time carefully and review progress regularly. Don't let project deadlines or examination dates come as a shock at the last moment. • Look after yourself. You need to be able to relax from time to time and to keep your strength up by eating properly and getting adequate sleep. Listening Practise your listening skills so you get the most benefit from what people have to say (see unit 17).